Frequently Asked Questions (FAQs) – TripleMed

1. Where is TripleMED based?
TripleMED is proudly based in South Africa. We serve customers locally and internationally through our online medical store.

2. Do you sell directly to patients or only to healthcare providers?
We cater for a wide range of customers:

• Household medical essentials for home healthcare and wellness,

• Hospital and clinical equipment for professional use, and

• Mobility and assistive care solutions for patients and caregivers.

Selected items may require professional use under medical guidance, but many products are available for direct purchase by patients and caregivers.

3. Are your products approved and safe to use?
Yes. All TripleMED products comply with the South African Health Products Regulatory Authority (SAHPRA) requirements as well as relevant international safety and quality standards.

4. How long does delivery take?

• South Africa: 2–7 working days (depending on stock and location).

• International: 7–21 working days, depending on customs clearance and courier timelines.

Tracking details will be provided once your order is dispatched.

5. Do you ship internationally?
Yes, TripleMED delivers to selected international destinations. Because shipping costs vary, please contact us directly for a delivery quotation before completing your order.

6. What payment methods do you accept?
We accept secure payments via:

• Credit & Debit Cards

• PayFast / Peach Payments

• EFT (Electronic Funds Transfer)

• Mobile wallet options (where available)

7. Can I return or exchange a product?
Yes. Products may be returned within 7 days of delivery if they are unused, unopened, in their original packaging, and are returnable under South African law.

Please note: For hygiene, safety, and regulatory reasons, certain medical and personal-use items cannot be returned once opened. See our [Returns & Refunds Policy] for the full list of non-returnable items.

8. What if my product is defective or faulty?
If a product is defective, you may return it within 6 months of purchase for a refund, repair, or replacement, as provided by the Consumer Protection Act (CPA). We may request photographs or a written explanation to assist with processing the return.

9. How do I know which product is right for me?
Each product page includes detailed descriptions and specifications. For professional-use medical devices, we recommend consulting a licensed healthcare provider before purchasing. Our support team is also available to assist with general product queries.

10. How can I contact TripleMED?
You can reach our customer support team via:

• Email: support@triplemed.co.za

• Phone: +27733478675

• Contact Form: Available on our website

We aim to respond to all enquiries within 24–48 hours on business days.