Delivery & Returns

Delivery & Returns

At TripleMED, we are committed to supplying safe, compliant, and high-quality medical products. Because many of our items are medical and personal in nature, special conditions apply to returns. This policy is aligned with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

✔ Proof of Purchase

  • All returns must be accompanied by the original tax invoice as proof of purchase.

  • A valid form of identification may be required.

✔ Change of Mind / Cooling-Off (Online Purchases)

  • For online or distance purchases, you may cancel your order and return the goods within 7 business days of receipt, in line with the ECTA.

  • Returned goods must be unused, in original packaging, and fit for resale.

  • Transport/collection costs may be deducted where applicable.

✔ Defective or Faulty Products

  • In terms of the CPA, you are entitled to return any defective product within 6 months of purchase.

  • You may choose between a refund, replacement, or repair.

  • This does not apply where the product has been damaged due to misuse, neglect, unauthorised repair, or failure to follow instructions.

✔ Non-Returnable Items (For Hygiene & Safety Reasons)

For health and hygiene reasons, certain categories of products cannot be returned once opened, used, or where packaging has been tampered with. These include (but are not limited to):

✔ Hernia belts and abdominal supports
✔ Orthopaedic supports and braces
✔ Toilet seat raisers, commodes, and toilet safety chairs
✔ Shower and bath safety chairs
✔ Compression stockings and wearable medical garments
✔ Bunion splints and other personal-use devices
✔ Any other sanitary or personal-care product

⚠️ Note: These items may still be returned if defective within the 6-month CPA warranty period.

✔ Refunds

  • Refunds will be processed within 15 business days after approval of the return.

  • Funds may take up to 10–14 working days to reflect depending on your bank.

  • Refunds will be made via the original payment method, unless otherwise agreed.

✔ Handling & Liability

  • Products must always be handled, stored, and used according to manufacturer’s instructions.

  • TripleMED cannot accept liability for damage or injury caused by misuse, neglect, unauthorised alterations, or failure to follow instructions.

  • Our liability remains subject to the provisions of the CPA.

✔ Discretionary Returns (Outside CPA Rights)

If you request a return outside the scope of CPA rights (e.g., after 7 days for online purchases, or on non-defective goods purchased in-store), TripleMED may, at its discretion, accept the return subject to:

✔ The item being in its original condition and packaging
✔ A reasonable handling or administrative fee being applied